"I am really impressed wth your company. I hope that I can figure out how to give my customers the same quality of customer support that you guys do."

David Davis
Livebythepark Inc. ©

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Services

First Direct Corp offers a variety of services tailored specifically for your business. Our consultants assist you in a variety of ways, from evaluating and upgrading existing systems to implementing full-scale new setups. We help you to get the most out of your implementation.

Our skilled consultants and instructors serve the specific needs of your company. If you would like additional information - please contact First Direct Corp directly by calling (800) 935-4386.

CRM Systems Services

Our CRM methodology is a general, objective, approach that quickly results in an implementation. It facilitates the achievement of your company's single goal - to allign its multiple processes and customer interaction points into one streamlined process across the company.

We offer the following:

• Needs Assessment
• Planning and Configuration
• GoldMine CRM Installation
• GoldMine CRM Customization
• GoldMine Integration with Other Systems
• GoldMine Add-ons - Installation & Tech Support
• GoldMine Remote/Undocked User(s) Setup
• Help Writing GoldMine SQL Queries
• Report Writing (GoldMine Reports, Crystal Reports, Mastermine, SFQ)
• GoldMine Automated Processes
• Auto Data Entry (lookup.ini)
• End User Training
• GoldMine Web Import Implementation
• GoldMine Administrative Training
• Web based training seminars
• Plus much more ...

Quotewerks Professional Services

First Direct Corp. has many years of experience implementing QuoteWerks.  We offer a range of services to organizations that use QuoteWerks including:

• QuoteWerks Installation
• QuoteWerks Set-up and Configuration,
• QuoteWerks integration to CRM and Accounting Applications
• Importing QuoteWerks Price Book
• QuoteWerks Technical Support
• QuoteWerks Quote Template Creation and Design
• QuoteWerks Report Writing
• QuoteWerks Training for Users and Administrators
• Custom QuoteWerks Development (Certified QuoteWerks Developer)

Let us know your needs! 

Technical Support / Help Desk

We're happy to offer all our customers real live support via:

• Email
• Phone
• Live Chat
• Remote desktop access
• On-site
  

IT / Networking Services

• Computer network planning, implementation and troubleshooting
• Computer hardware recommendations, installation and support
• Internet connectivity planning, implementation and support
• E-mail server implementation and support
  

eServices / Web Services

• Web Site Design   
• GoldMine GM+Views Design
• GoldMine Web Import Implementation
• eMail & eNewsletter Design
• Email Campaign Tracker

Marketing & Branding

• Strategic Planning
• Campaign Development
• Direct Marketing
• Direct Response Advertising