Services

First Direct Corp offers a variety of services tailored specifically for your business. Our Consultants assist you in a variety of ways, from evaluating and upgrading existing systems to implementing full-scale new setups. We help you to get the most out of your implementation.

Our skilled consultants and instructors serve the specific needs of your company. If you would like additional information - please contact First Direct Corp directly by calling (800) 935-4386.

CRM & Help Desk Systems Services

Our CRM & Help Desk methodology is a general, objective, approach that quickly results in an implementation. It facilitates the achievement of your company's single goal - to allign its multiple processes and customer interaction points into one streamlined process across the company. We offer the following:

• Needs Assessment
• Planning and Configuration
• Installation
• Customization
• Integration
• Add-ons
• Remote/Undocked User(s) Setup
• GoldMine Automated Processes
• Auto Data Entry (lookup.ini)
• End User Training
• GoldMine Web Import
• Administrative Training
• Web based training seminars
• Plus much more ...

Technical Support / Help Desk

We're happy to offer all our customers real live support via:

• Email
  
• Phone
• Live Chat
• Remote desktop access
• On-site
  

IT / Networking Services

• Computer network planning, implementation and troubleshooting
• Computer hardware recommendations, installation and support
• Internet connectivity planning, implementation and support
• E-mail server implementation and support
  

eServices/Web Services

• Web Site Design   View our Portfolio
• GoldMine GM+Views Design
• GoldMine Web Import
• eMail & eNewsletter Design
• Campaign Tracker

Marketing & Branding

• Strategic Planning
• Campaign Development
• Direct Marketing
• Direct Response Advertising
• Campaign Tracker