QuoteWerks Update Maintenance Program

If the UMP is purchased within the first 3 months after an initial purchase,the cost is 20% of the list price of all licenses. After 3 months, the cost is 35%; 12 months the cost is 50% and finally after 24 months the cost is 65%. The longer you wait, the more expensive it becomes, and as time passes the product contains more and more useful features.

The initial purchase of QuoteWerks includes 3 months of free updates.  Customers that have purchased the Upgrade Maintenance Program (UMP) will receive the current release of QuoteWerks, and all updates and upgrades released during the 12 month UMP period.  The UMP is only offered in 12 month periods.  Customers are not required to purchase the UMP.  Customers can continue to use the release of QuoteWerks they have purchased without paying any additional costs.  However, if customers wish to receive updates that are released, they would need to purchase the UMP at that time.

When the customer's initial 3 month period of free updates has expired, the customer can contact First Direct Corp directly to purchase the Update Maintenance Program.

Update Maintenance Program Categories

There are 4 UMP price categories.  The pricing for the UMP varies based on several factors.  How many licenses you currently own.  If you have purchased update maintenance in the past.  How many months have passed since you originally purchased QuoteWerks or purchased a significant (50%) number of additional QuoteWerks licenses.

• Category A) From original purchase date to up to 3 months inclusive
  The free updates that are included with the original product purchase expire after 3 months. If the customer purchases the UMP during this 3 month time frame, the price will be 20% of the list price of the current number of QuoteWerks licenses. 
  
  In summary, if the customer purchases the UMP during this period the customer will receive all updates for 12 months beginning when the initial 3 month period of free updates expires.|
  
  
• Category B) From 3 months + 1 day up to 12 months inclusive from the original purchase
  If the customer purchases the UMP during this time frame, the price will be 35% of the list price of the current number of QuoteWerks licenses.  The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
  In summary, if the customer purchases the UMP during the 91 days to 12 month inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP.  In a best case example, if the customer purchases a Category B UMP 12 months after the original product purchase date, the customer will in effect receive a total of 24 months of updates.
  
  
• Category C) From 12 months + 1 day  to 24 months inclusive from the original purchase
  If the customer purchases the UMP during this time frame, the price will be 50% of the list price of the current number of QuoteWerks licenses.  The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP. In summary, if the customer purchases the UMP during the 12 months + 1 day to 24 months inclusive period after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP.  In a best case example, if the customer purchases a Category C UMP 24 months after the original product purchase date, the customer will in effect receive a total of 36 months of updates.
  
  
• Category D) Greater than 24 months from the original purchase
  If the customer purchases the UMP during this time frame, the price will be 65% of the list price of the current number of QuoteWerks licenses.  The customer will receive the current QuoteWerks update and 12 months of updates starting on the purchase date of the UMP.
  
  In summary, if the customer purchases the UMP 24 months + 1 day after the original product purchase date (OPPD), the customer will receive all updates prior to the UMP purchase and 12 additional months of updates beginning on the purchase date of the UMP.  At a minimum, if the customer purchases a Category D UMP 24 months + 1 day after the original product purchase date, the customer will in effect receive a total of 36 months of updates.
  

Options available when an Update Maintenance Program period expires
For customers that purchase the UMP for the second or more times, the UMP prices will follow the same concepts as Category A through Category D UMP pricing with the exception that the reference date is now the expiration date of the previously purchased UMP.  Additionally, to qualify for Level A UMP pricing, the Level A UMP must be purchased within 30 days of the expiration of the previously purchased UMP.
Special exceptions to UMP category pricing

There is a specific situation where customers can receive updates without purchasing the UMP.  If at any time the customer purchases 50% or more additional licenses than their current number of licenses, they will be entitled to the current update for all the licenses that they own.  The 50% additional licenses must be purchased all in one transaction.  As an example, if a customer purchases a 10 user license, does not purchase UMP for 12 months, and then purchases an additional 5 user license, the customer will receive the current update for all 15 licenses. Additionally, when the customer makes a 50% additional license purchase, they will have the option to purchase a Category A UMP if they purchase the UMP within 30 days of their additional license purchase.


Update and Upgrade fulfillment
Updates and upgrades are made available for download from manufactures website. Includes the updated software only. No additional voice support or physical update material is included.  Current user manuals and cd-roms can be purchased at additional cost.

Updates for accounting links and real-time links
If you purchased any of the QuoteWerks Accounting links or Real-time web pricing and availability modules, there is no separate UMP charge for these modules. Updates to these modules are included with the updates to the main QuoteWerks product licenses.

Once your free updates period has expired, and further updates are not available for free, a question is raised....

What about bugs?  A bug is a generic term used when software does not work as it was designed to work. The nature of software development dictates that every time you make changes to software there is a chance that a bug will be introduced. Since we are constantly enhancing QuoteWerks (which greatly benefits our customers), there is a chance that each time we enhance it, we can inadvertently introduce a new bug.  This is unfortunately the single side effect of the process that has so many positive results.  The positive aspects of updating QuoteWerks so often is that the new features developed to meet the ever changing demands of customers become available to these customers so quickly that they can begin experiencing the benefits of the improved performance and efficiency in the product without having to wait years for such updates (following a traditional model).

Aspire Technologies, Inc. will provide you with a fix to any bug reported within 60 days of your initial purchase of QuoteWerks 3.0. The idea being that if you do not notice the bug during the 60 day period, it must be a minor bug that does not cause you much of an inconvenience. If you think you found a bug, we encourage you to email us a description of the alleged bug. This will document your claim of the alleged bug.

Let's think it through - Is the QuoteWerks Update Maintenance Program a good deal?
Users sometimes object to paying for updates.  The reason for this objection is usually based on the user's experience with other software products releasing updates that have very few new useful features with a big sticker price slapped on them.   QuoteWerks updates shatter the traditional definition of what an update contains and how much it costs.