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Home >> GoldMine
Add-ons >> Computer Telephony integration
>> Tapi Link for GoldMine
Tapi Link for GoldMine enables GoldMine users to dial
calls automatically and to present a caller's contact details when the
phone rings (CTi capabilities). Once installed, Tapi Link becomes an integral part of GoldMine and enables users to dial directly
from within GoldMine using a variety of methods, and to present calling
party contact details when the phone is ringing. It searches not only the
main telephone number (Phone1) but any other telephone number associated
with that record (Phone2, Phone3) as well as all numbers listed under the
Additional Contacts Tab. This process is entirely automatic -- which means
that it doesn't matter whether your contact is calling from their business
office, their mobile phone or even their home office. If you have their
number listed on the GoldMine record, Tapi Link will
present the information you require.
Seamless GoldMine
integration |
Tapi Link call setup |
Flexible search and display criteria |
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Select fields of information to view
with incoming calls |
Tapi Link can present caller
information even when GoldMine is not running |
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- Provides powerfull call control for GoldMine dbase and MS SQL
installations.
- Tapi Link will search phone1, phone2, phone3 and
all numbers in the additional contacts tab.
- Choose to display up to five fields from your GoldMine system when
your phone starts ringing.
- Simple and easy to setup, Tapi Link will work with
any standard Microsoft TAPI compliant device.
- Tapi Link supports on-hold, blind transfer, last
number redial, supervised transfer and many other features.
 You can select up to five key fields from
your caller's GoldMine record to view with an incoming call or
alternatively, have the GoldMine Record displayed automatically before you
answer the telephone, thereby improving your response times and the levels
of service you provide to your clients. Tapi Link for
GoldMine is very easy to install. After running the installation
wizard you just need to select a few options from the Tapi
Link setup screen. This allows you to decide how you want
information presented and how you prefer to make and accept your
calls.
Because Tapi Link for GoldMine communicates with your
telephony device using Microsoft TAPI, you can use Tapi
Link whether you are a single user, or part of a team using a
larger switchboard. All you need is an approved TAPI device or a
switchboard that supports the Microsoft TAPI standard.
If you are not sure whether your telephony hardware
will work with Tapi Link for GoldMine check the Frequently
Asked Questions or check out our list of approved and tested
telephone systems.
Tapi Link /Power Dialer Managers
Console
**NEW**
Recommended standalone
hardware for Tapi Link.
Tapi Link is
designed to work with GoldMine 5.x, GoldMine 6.x, GoldMine 7.x,
GoldMine BCM, GoldMine S&M, GoldMine BCM CE, Heat &
PowerDesk.
 
  
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