Home >> GoldMine
Add-ons >> Computer Telephony integration
>> Managers Console
 Managers Console for Tapi Link, Power Dialer,
and Call Recorder for GoldMine!
This product allows you to take complete control of your
agents' call environment. Just click to reorganize agents'
outbound call lists, check call quotas for quality and quantity, and
manipulate workloads to meet individual skill sets.
Need to refocus an agent to a new campaign? It's a
snap with the Managers Console.
Need to check a trainee's telephone skills? Just click
on 'Record' to save the call for later playback.
All of this happens in real time -- so you can rapidly
assess the results and adjust agents' workloads to meet the changing needs
of different call campaigns and staffing levels.
The Managers Console is a simple-to-use yet powerful
tool for closely monitoring and optimizing your agents' calling patterns.
It is ideal for large call center environments, telesales teams, and small
telemarketing units.
Now includes the new Wallboard
feature.
Display a “league-style” chart of the entire teams'
call statistics, continually updating in real-time, enabling all agents to
gauge their performance against others.
- Maximize call-rates and productivity.
- Revise and rearrange call campaigns.
- Instantly view all or any agents' call statistics.
- Create pre-defined agent templates for specific campaigns.
- Monitor and modify any user-settings remotely.
- View current agent status, who they are talking to, how long they
have been talking, etc.
- View the number of calls completed so far, and the number of calls
left in Power Dialers' Call Queue, etc.
- Display or project a wallboard of call statistics for all agents to
view as a team.
- Record agent's calls on demand.
- Stop and Start Power Dialing sessions at will.
- Top-up and re-acquire Call Lists.
- View and print detailed logs of all calls made and received.
- Manage and adjust agent Call Queues with ease.
- Optimize screen-popping settings.
- Switch rapidly between GoldMine call scripts.
- Manipulate agents Call Completion codes and dialog boxes.
- Send on-screen messages to all or any agents.
- Works with Tapi Link for GoldMine, Power Dialer for GoldMine, and
Call Recorder for GoldMine.
|
