Managers Console for Tapi Link, Power Dialer, and Call Recorder for GoldMine.

The Ultimate Companion to Tapi Link, Power Dialer, and Call Recorder for GoldMine for Call Center Managers and Team Leaders

Managers Console for Tapi Link, Power Dialer, and Call Recorder for GoldMine!

This product allows you to take complete control of your agents' call environment. Just click to reorganize agents' outbound call lists, check call quotas for quality and quantity, and manipulate workloads to meet individual skill sets.

Need to refocus an agent to a new campaign? It's a snap with the Managers Console.

Need to check a trainee's telephone skills? Just click on 'Record' to save the call for later playback.

All of this happens in real time -- so you can rapidly assess the results and adjust agents' workloads to meet the changing needs of different call campaigns and staffing levels.

The Managers Console is a simple-to-use yet powerful tool for closely monitoring and optimizing your agents' calling patterns. It is ideal for large call center environments, telesales teams, and small telemarketing units.

Now includes the new Wallboard feature.
Display a “league-style” chart of the entire teams' call statistics, continually updating in real-time, enabling all agents to gauge their performance against others.

Maximize call-rates and productivity.
Revise and rearrange call campaigns.
Instantly view all or any agents' call statistics.
Create pre-defined agent templates for specific campaigns.
Monitor and modify any user-settings remotely.
View current agent status, who they are talking to, how long they have been talking, etc.
View the number of calls completed so far, and the number of calls left in Power Dialers' Call Queue, etc.
Display or project a wallboard of call statistics for all agents to view as a team.
Record agent's calls on demand.
Stop and Start Power Dialing sessions at will.
Top-up and re-acquire Call Lists.
View and print detailed logs of all calls made and received.
Manage and adjust agent Call Queues with ease.
Optimize screen-popping settings.
Switch rapidly between GoldMine call scripts.
Manipulate agents Call Completion codes and dialog boxes.
Send on-screen messages to all or any agents.
Works with Tapi Link for GoldMine, Power Dialer for GoldMine, and Call Recorder for GoldMine.