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Managers Console for Tapi Link, Power Dialer, and Call Recorder for GoldMine.
The Ultimate Companion to Tapi Link, Power Dialer, and Call Recorder for GoldMine for Call Center Managers and Team Leaders
Managers Console for Tapi Link, Power Dialer, and Call Recorder for GoldMine!
This product allows you to take complete control of your agents' call environment. Just click to reorganize agents' outbound call lists, check call quotas for quality and quantity, and manipulate workloads to meet individual skill sets.
Need to refocus an agent to a new campaign? It's a snap with the Managers Console.
Need to check a trainee's telephone skills? Just click on 'Record' to save the call for later playback.
All of this happens in real time -- so you can rapidly assess the results and adjust agents' workloads to meet the changing needs of different call campaigns and staffing levels.
The Managers Console is a simple-to-use yet powerful tool for closely monitoring and optimizing your agents' calling patterns. It is ideal for large call center environments, telesales teams, and small telemarketing units.
Now includes the new Wallboard
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