Computer Telephony integration (CTi)

Tapi Link for GoldMine

Dial directly from within GoldMine. Automatically display the details of incoming callers before you answer the phone and much more...

Power Dialer for GoldMine

Automated Outbound Dialing for maximum agent productivity. The scalable, cost-effective alternative to a Predictive Dialer

Call Recorder for GoldMine

Record Telephone Calls and Link to Contact Records.  Listen to all of the conversations with a customer from their contact record.

Managers Console for Tapi Link, Power Dialer, and Call Recorder for GoldMine

This product allows you to take complete control of your agents' call environment. Just click to reorganize agents' outbound call lists, check call quotas for quality and quantity, and manipulate workloads to meet individual skill sets.

Hi-Phone Desktop

For users seeking to take advantage of the benefits that Computer Telephony offers, it has always been difficult to find hardware that can be used with standard telephone lines like the ones found in most homes or small offices.

Now, with the Hi-Phone Desktop, this functionality can be purchased at a fraction of the cost of alternative solutions previously available.