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- Will my telephone
system support Computer Telephony Integration?
- What's the difference between First Party Tapi and Third
Party Tapi?
- What hardware do I need to use as a single user of
CTi?
- How does the telephone connect to the
computer?
- What Operating
Systems are supported by Papillon Technology software
products?
- What versions of
Tapi are supported by Papillon Technology software
products?
- What versions of
GoldMine are supported by Papillon Technology software
products?
- What is the
difference between a Predictive Dialer and Power Dialer for
GoldMine?
- Will Power Dialer work on a standard telephone
line?
- Could we use the Power Dialer and GoldMine with
Synchronization to implement a centrally controlled remote telemarketing
team?
- Can Power Dialer
for GoldMine work from a shared call list?
- Can Power Dialer
for GoldMine be used with a modem?
- Will Tapi Link search all phone number fields in GoldMine
including the Contacts tab?
- What happens if the number is not found in any of the phone
number fields in GoldMine?
- When an incoming
call comes in, all our phones ring in our Sales dept. Will it display
the information on all PC's or only when the call is
answered?
- What is the
difference between Tapi Link and other GoldMine screen popping
applications?
- Will Tapi Link
screen pop when is call is transferred from the
receptionist?
- Will Tapi Link
work using Windows Terminal Services?
- Can Tapi Link
screen pop using an Account Number or PIN entered by the
Caller?
- What hardware do I
need, to be able to Record my telephone Calls?
- What is the legal
position with regard to recording calls in the UK?
- What is the legal
position with regard to recording calls in the US?
- What formats and
bit rates does Call Recorder record to?
- Can you assign a
different drive to host the recordings?
- Can Call Recorder
automatically record all Calls?
- How much space is
required for an hour of call recordings?
- Nortel
Norstar
- Toshiba DK
Range
- Nortel
Meridian
- Avaya
Definity
- Tone
Commander
- Hi-Phone
Desktop
- Avaya IP Office /
Argent (Network Alchemy)
- Alcatel
4200/4400
- Comdial (DXP/DXP
Plus/FX II)
- Siemens
HiCom/HiPath
- Samsung
DCS
- Mitel SX200 /
SX2000
- Panasonic KXTD
- 3COM NBX 100
- Zultys
- Under Construction
*Note - As this section has been copied by
other companies who are too lazy to do their own research, we will not be
adding to the information provided. Please contact us for telephone system
compatibility information.
Most modern telephone systems support computer
telephony integration by using one or both of two methods - first party
and third party. One method is not better than another. The choice between
methods should be purely down to user numbers and hardware considerations.
You can screen pop a transferred call with first party and third party
though the delivery of the CallerID information under all situations is a
function of the tapi driver supplied by the telephone system manufacturer
and may vary according to call origination.
There are various APIs that have been developed, the
most common of which is called Microsoft TAPI - this is the API that our
products use. There is also Novell/AT&T TSAPI, IBM CallPath, Dialogic
CT Connect, JTAPI and others. We can integrate with all of these APIs if
required - contact us for more details.
Your telephone system supplier should be able to tell
you if your telephone system can be made to support Tapi, though sometimes
they are not aware of all the techniques possible.
For screen popping there are three elements
required.
1. CallerID needs to be sent from the local telephone
company to you. They sometimes make a small charge for this.
2. Your
telephone system / device must be able to read this information.
3.
Your telephone system / device must be able to pass this information to a
computer (or computer network) using Tapi.
The telephone systems that we have tested our products
with, are listed below. If your telephone system is not listed, don't
despair we may still be able to help you - contact us for more
details.
3COM NBX
3COM Professional Message Modem
Aastra
Telecom Intelligate
Agfeo
Alcatel 4200 / 4400
Alcatel
OmniPCX
Altigen
Artisoft Televantage
Ascom Ascotel
Aspect
Contact Server
Aspect Telephony Server
Asterisk Open Source
PBX
Avaya Argent Office/Branch
Avaya Cybergear Gold
Avaya
Definity
Avaya Eurogeneris
Avaya Index
Avaya Interaction
Center
Avaya IP Office
Avaya Merlin Legend/Magix
Bosch Telecom
Integral
Bosch Telecom I33X/I33XE
BT Fusion
British Telecom - see
Nortel,Avaya etc.
Cisco Avvid
Cisco Call Manager
Cisco
IPCC
Citel PCPhone
Comdial DXP/DXP Plus/FX
II
Cortelco
Datavoice DHARMA 1000
DELCO ACD
DeTeWe
Opencom
Dialogic CTConnect
DMS 100/SL-100
EADS Telecom M6500
IP
EADS Telecom Succession 6500
ECI Telecom
Coral
Eclipse
Elmeg
eON Communications
Ericsson
ACP1000
Ericsson MD110
Ericsson BP250
ESI-Estech IVX
FacetCorp
FacetPhone
Goldstar
Hayes
Huawei
C&C08-Q
Inforex-M150
Inforex-M10
Inforex-IM(II)
Intecom
Inter-Tel
Axxess
inVade
Iwatsu
LG GDK
LGIC STAREX ACS
Lucent - See
Avaya
MATRACOM 7500
Miratel Dataphone
Mitel SX-2000
Mitel
SX-2000 Lite
Mitel SX-200
Mitel Ipera
NEC Apex 7600
NEC
Aspire
NEC Infrontia
NEC IVS
NEC Electra Elite
NEC NEAX
2400/7400
NEC NEAX 2400 IMS Series
Nexus
Nitsuko
Nortel
BCM
Nortel DMS-100/SL-100
Nortel Enterprise Edge
Nortel Meridian
1
Nortel Norstar
Nortel Symposium
Pace
Panasonic
DBS
Panasonic KXTD
Philips Sopho iS3000
Picazo
Dash
QuesCom
Rolm 9751
Rockwell Galaxy
Rockwell
Spectrum
Samsung DCS
Samsung Inforex M150/110 IM(II)
SDX - See
Avaya
Shoreline Communications
Siemens HiCom 150E
Siemens HiCom
300/300E
Siemens HiPath
Siemens Realitis
Siemens Rolm
9751
Siemens ISDX
Siemens GPT (Plessey)
SOX
Splicecom
Maximiser
Sprint Protegel
Sureline
SWYX
Tadiran
Coral
Teleste
Telrad
Tenovis Integral
Tenovis
I33X/I33XE
Tevitel
Tie Onyx
Tone Commander
Toshiba
DK
Toshiba Strata CS
TSC
Vertical Networks
Vodavi
Way2Call
Hi-Phone Desktop
Zultys MX250
Please note that we are not
recommending telephone systems listed over others not listed.
We offer standalone telephony hardware for use with
standard telephone lines that is compatible with all of our products -
contact us for more details.
First Party Tapi - This involves a direct physical
connection between the workstation computer and the telephony device. A
driver (called a TSP) needs to be installed and configured on the
workstation. This connection carries information about the status of the
handset and call related information such as CallerID (CLI / ANI) and DDI
(MSN / DNIS) from the telephony device to the workstation and commands
such as dial and hang up from the workstation to the telephony device.
This is usually a serial cable connected to the handset but can also be a
PC expansion card, USB or IP connection or a virtual phone.
The
advantage of First Party Tapi is that you can enable a small number of
users with an independent cost and therefore Tapi can be implemented as
budgets permit and as returns on initial investment have been proven.
First Party Tapi also has the advantage that should the hardware fail,
only one workstation will be affected.
Third Party Tapi - This
involves a logical network connection between the workstation computer and
the telephony device and a physical connection between the telephone
system and PC network, sometimes via a telephony server. This physical
connection carries information about the status of ALL the telephony
devices connected to the telephone system. Each workstation is assigned to
the appropriate telephony device(s) to control. Again a driver (called a
TSP) needs to be installed and configured on the workstation or server.
Information about the status of the telephony device and call related
information such as CallerID (ANI / CLI) and DDI (MSN / DNIS) is passed
from the telephone system via the network to the workstation and commands
such as dial and hang up are passed from the workstation via the network
to the telephone system.
The advantage of Third Party Tapi is that
the marginal cost of increasing the enabled number of users is negligible
once the hardware has been purchased and installed. Contrary to uninformed
opinion, if properly implemented, Third Party Tapi will not slow down the
network significantly nor bring down the telephone system if a server
fails.
Functionally there should be no difference, between
third party and first party Tapi. You should not need third party Tapi to
do "screen data" transfer, the decision on which technology to implement
(if your telephone system supports both) should be based on hardware
considerations and cost per user as outlined above.
If you have a standard telephone line and you wish to
use any of our telephony products, we can supply a compatible hardware
device for as little as USD299.00 (GBP209.00). All you need to do is ask
your local telephone company to turn on Caller ID. We can provide hardware
and software bundled solutions at competitive prices - Click here for
more details.
More sophisticated solutions are also available for
single users with ISDN lines - contact us for more
details.
The connection between the computer and the telephone
is dependent on the telephone system/device being used. Our products use a
technology called TAPI which is a Microsoft Standard for telephony and
call control. They talk to any properly installed telephony driver (TSP)
on the computer in the same way that a Word Processing application talks
to a printer driver. A printer can be connected to the serial port,
parallel port or USB port, it can be attached to a print queue on a
server, direct over IP, via a JetDirect card etc. etc. The Word Processing
application does not need to know where the device is, it relies on the
printer manufacturer's driver to handle the physical elements of the
solution. This is the same for Tapi applications, in theory at
least.
Usually, a USB or serial connection from the PC to the
handset is the way that first party Tapi solutions are set up. Usually a
serial connection from the server to the telephone system is the way that
third party Tapi solutions are setup, but there are more and more systems
that connect the server to the telephone system over IP through an
ethernet port on the telephone system.
With years of experience working with telephone
systems from all the major telephony manufacturers, we are usually aware
of the hardware options on each system, if your telephone system
maintainer is not knowledgeable in this technology, please contact us for
assistance.
Our products are supported on the following Windows
operating systems. Win95 (with a patch), Win98,
WinNT4, Win2K, WinME and WinXP. GoldMine compatibility on these platforms
should be confirmed with FrontRange Solutions.
Our products support all versions of Tapi driver from
Tapi 1.3 to Tapi 3.0. The operating system must support Tapi 1.4 or higher
(Win95 requires a patch).
Our products support all versions of GoldMine 5.x
(5.0, 5.5 and 5.7), GoldMine 6.x (6.0, 6.5 and 6.7), GoldMine 7.x (7.0)
GoldMine BCM, GoldMine Sales and Marketing and GoldMine BCM Corporate
Edition with both dBase and MS SQL underlying databases. Whilst our
products will work with GoldMine 4.0, we no longer support this platform
(neither does FrontRange Solutions). Our products support all versions of
Heat 6.x (6.0 and 6.4) and Heat 7.x both standalone and combined with
GoldMine.
A predictive dialer is a server based dialer system
that is designed for groups of users making calls of the same nature to
large quantities of prospects. The predictive dialer creates calls on the
server, waits for the outcome of the dial and transfers the call to an
agent when it detects that it is connected to a live person, resulting in
an unpleasant pause for the call recipient. Once initialized, the dialer
"predicts" when an agent is becoming available and dials in advance. This
results in the possibility of the call being dropped because no agent is
available. A predictive dialer has an entry point cost of approximately
USD20,000.00 and requires expensive proprietary telephony cards that need
to be installed in the server.
See our take
on the recent legislation changes in California
A power dialer is a client based dialer system that is
designed for individual users as a productivity tool for working through
short and long call lists possibly with calls of varying types. The power
dialer creates calls at the workstation and waits for the outcome of the
dial. It drops busy and unobtainable numbers and waits for the recipient
to answer until a timeout is reached, then drops the call and dials the
next. When the call is connected it brings up the complete call dialog box
for the agent to complete. As soon as the call is hung up, the next call
in the list is dialed automatically until the end of the list is reached.
Power Dialer for GoldMine has an entry point cost of approximately
USD319.00 and uses standard technologies to control telephony
devices.
Yes, Power Dialer for GoldMine can work on a standard
(analog) telephone line. We can provide hardware suitable for use with
these lines for as little as USD299.00 (GBP209.00)
Yes, Power Dialer for GoldMine is fully "Sync Aware"
and will provide an ideal platform to capitalise on the benefits that
home-working telemarketing teams can bring. Call lists can be created
centrally and synchronized out to remote agents. Reporting tools within
GoldMine can analyse agent performance and, if appropriate, calculate
agent sales commission etc.
Each user's call list needs to be self contained,
however Call Reallocator for GoldMine is a tool designed for managing
shared call lists and allocating groups of calls to users for completion
according to current workload. For more information click on the link
below.
Call Reallocator for
GoldMine
The functionality of Call Reallocator has now been
built into Power Dialer such that the Call list can be automatically
topped up when the number of calls drops below a certain level and the end
of a batch of calls is reached.
Since most modems are Tapi compliant, they will appear
in the device selection window of Power Dialer for GoldMine and will dial
calls. If the modem has a microphone and speaker port for attachment of a
headset then there is a good chance that the device will work fairly well
with Power Dialer. However, if the modem is daisy-chained with a handset,
the device will not work very well.
In order to work optimally the Tapi driver needs to
update Power Dialer on the progress of a call. Because the modem needs to
drop out of a conversation so that the user and the call recipient have a
clear line, Power Dialer does not know when a call is finished and needs
to rely on the user to inform Power Dialer when they are ready for the
next call. Consequently a number of powerful features and productivity
benefits are lost.
Since performance varies enormously from one modem to
another we recommend the purchase of the Hi-Phone Desktop which can be
used wherever a modem can, is fully Tapi compliant and can also be
used for Call Recording (without additional hardware).
For more information on the Hi-Phone Desktop click on
the link below.
Hi-Phone Desktop
Information
Yes, Tapi Link will search the three standard
telephone numbers at the top of the contact record (Phone1,Phone2 and
Phone3) as well as all numbers in the contacts tab
By default, Tapi Link will display the Incoming Call
dialog box with "Unknown". You are given the option to either "Ignore" the
screen pop, "Create New" contact record or "Add Additional" to the current
contact record in GoldMine.
You have the choice to do either on each of the PCs.
You simply specify your choice in the Setup Tapi Link for GoldMine dialog
box.
Some users prefer to see the details of all callers in the
Incoming Call Pop-Up screen and auto-hide the screen if the call is
answered by someone else. Other users prefer to wait until the call is
answered before bringing up the Incoming Call Pop-Up Screen.
Telephone system manufacturers that bundle integration
to GoldMine (as well as other contact managers) with their telephony
devices are looking to provide "tick in the box" integration. In other
words if a prospective purchaser of their telephone system asks "Will it
work with GoldMine?", the answer would be Yes. In practice the integration
relies on a simple DDE call that on larger systems will cause GoldMine to
crash and on smaller systems is impractical to use. It only searches
Phone1, often screen pops internal callers and has no facility to bring up
complete call dialog boxes on outgoing or incoming calls. Tapi Link is
DESIGNED for GoldMine users to integrate with telephony. It has been
developed with years of user feedback that has resulted in a product that
is fast, practical and provides real user benefits.
The delivery of a screen pop to an agent's screen when
the call is transferred from another extension is fully supported by Tapi
Link. However, in order to function correctly, the Tapi driver provided by
the telephone system manufacturer needs to pass the CallerID when a call
is transferred.
Tapi Link is fully compatible with Windows Terminal
Services though does require some extra configuration. You will, however,
need to check that the Tapi driver provided by the telephone system
manufacturer supports Windows Terminal Services aswell. Generally speaking
you will require a third party Tapi driver.
Yes, Tapi Link can screen pop using data such as an
Account Number or PIN entered into an IVR (Interactive Voice Response)
system though does require some extra configuration. You will, however,
need to check that the IVR system and the Tapi driver provided by the
telephone system manufacturer is capable of passing this
data.
Call Recorder For GoldMine is supplied with hardware
that will be suitable for any telephone that uses a standard connector on
the coiled cable between the telephone base and the handset. The sound is
passed into the computer through a standard 3.5mm audio jack that is
connected to the microphone port of the PC. The units, which are approx
75mm x 35mm x 25mm, require power.
For your convenience we have compiled the UK Call
Recording Laws into a PDF. To download the document click on the link
below.
 UK
Call Recording Laws.PDF
In the US, legislation varies according to which state
you are in. Each state falls into one category or another, please refer to
the documentation to establish which category your state falls
into.
One Party Consent.PDF
All Party Consent.PDF
Currently Call Recorder will support any format
selectable within "Sound Recorder" on the PC. The default option is GSM
6.10 which consumes about 100kb per minute. If you wish to change this,
please contact technical support. The files will be played back by the
default player for .wav files - usually Media Player.
Call Recorder for GoldMine can store the recordings in
any location reachable from the computer. This includes UNC paths and
drive letters that have been assigned to network shares. The link that is
created on the Links tab of the GoldMine record will include the path you
specify.
In order to record all calls, the application needs to
know when the telephone is in use. Call Recorder for GoldMine, on its own,
is not able to determine when a new call is connected, nor when a call is
hung up. When using Call Recorder for GoldMine integrated into Tapi Link
for GoldMine, the application is updated through the Tapi driver when a
call is connected and hung up. If dialing from a contact record, or screen
popping a contact record, the combined application also knows which
contact record to attach the recording to, and can also do this
automatically.
Call recordings can be stored in any reachable
location on the network, generally the workstations are set to store the
recordings on a server share that all GoldMine users can access, this
enables the linked recordings to be accessed from any GoldMine workstation
by any user with appropriate rights.
The size of the files
generated is approximately 100kb per minute (6Mb per hour).
Because
each recording has a unique file name, recordings can safely be archived
to tape (or other backup device) periodically and retrieved by exact file
name at a later date if necessary. The link that
is created on the Links tab of the GoldMine record will include the path
you specify in the configuration of the product.
The Norstar telephone system can be configured in both
first party and third party configuration.
In first party configuration, a device called a CTA100
is attached to the telephone extension line of the user. The device is
connected to the workstation using a serial cable. The TSP that comes with
the device is installed on the workstation and Tapi Link talks to this
driver.
In third party configuration, a device called a CTA100
is attached to any digital extension line on the telephone system. The
device is connected to a WinNT server using a serial cable. The third
party TSP that comes with the device is installed on the server and is
enabled using a license key available from Nortel. In addition to the
device, an appropriate user license needs to be purchased. Using "Tapi
Remote Service Provider", a component of Tapi 2.1 and greater, the call
control capability distributed to the workstations and Tapi Link talks to
this driver.
Information on the CTA100 can be found on their
website at http://www.nortelnetworks.com/products/01/norstar/cti/cta.html
The Toshiba DK Range can only be configured in first
party configuration.
A device called a PCIU (Personal Computer Interface
Unit) or Toshiba part number RPCI-D1 is attached to the handset. This is a
replacement base for a digital telephone with an RS232 port at the back.
The device is connected to the workstation using a serial cable. The TSP
that comes with the device is installed on the workstation and Tapi Link
talks to this driver.
The Nortel Meridian can be configured in both first
party and third party configuration.
In first party configuration, a device called a CTIA
or an MCA (depending on the handset in use) is attached to the telephone
extension of the user. The device is connected to the workstation using a
serial cable. The TSP that comes with the device is installed on the
workstation and Tapi Link talks to this driver.
Information on the Meridian Communications Adapter can
be found on their website at http://www.nortelnetworks.com/corporate/news/newsreleases/1999a/3_1_9999159_if_tapi21.html
In third party configuration, a product called Tapi
Service Provider Direct Connect is installed on a WinNT/Win2K server. The
server connects to a Meridian 1 using TCP/IP over Ethernet. Using "Tapi Remote Service Provider", a component of Tapi 2.1
and greater, the call control capability is distributed to the
workstations and Tapi Link talks to this driver. A Symposium Tapi server
can also be used.
Information on the Meridian 1 Tapi 2.0 server can be
found on their website at http://www.nortelnetworks.com/products/04/sym/stsp/index.html
The Avaya Definity can be configured in both first
party and third party configuration. It can also be configured in
first party configuration with Tone Commander handsets (US customers) or
other ISDN devices.
In first party configuration, a product called the IP
Softphone is installed on the workstation in "Telephone Configuration".
This communicates via TCP/IP with the telephone system. The TSP that comes
with the device is installed on the workstation and Tapi Link talks to
this driver.
In third party configuration, a product called an
Adjunct Switch Application Interface (ASAI) in installed in the Definity
which is connected to the LAN via an Ethernet port. This communicates via
TCP/IP with a WinNT server running Intel (formerly Dialogic) CT Connect
software. The call control capability is distributed to the workstations
using the CT Connect Tapi software which is installed on the workstations.
Tapi Link then talks to this driver.
Information on the Avaya Definity IP Softphone can be
found on their website at http://www.avaya.com/ac/common/index.jhtml?location=M1H1005G1011F2052P3126N4872
Information on the Avaya Definity ASAI device can be
found on their website at http://www1.avaya.com/enterprise/who/docs/computertelephony/index.html
The Tone Commander is a first party CTi device that
can be connected to various telephone systems or directly to ISDN
lines.
The Tone Commander 6210 and 6110 ISDN telephones have
a replacement base called a 6001TA Terminal Adapter. The device is connected to the workstation using a serial
cable. The TSP that comes with the device is installed on the workstation
and Tapi Link talks to this driver.
Information on the Tone Commander device can be found
on their website at http://www.tonecommander.com/phones/6001TA.htm
The Hi-Phone Desktop is a first party CTi device that
can be connected to various telephone systems or directly to analog
lines.
The Hi-Phone Desktop is a standalone telephony device
that can be connected to a standard (analog) telephone line and provide
support for Power Dialer, Tapi Link and Call Recorder without the need for
further hardware. The device is connected to the workstation using a
serial cable. The TSP that comes with the device is installed on the
workstation and Tapi Link talks to this driver.
Information on the Hi-Phone Desktop device can be
found on their website at http://www.way2call.com/frame2.htm
The IP Office, Argent Branch, Argent Office and
Cybergear Gold telephone systems can only be configured in first party
configuration though the communication is via the local area
network.
The IP Office, Argent Branch, Argent Office and
Cybergear Gold telephone systems are hub/router based. The telephone
system has a static IP address on the LAN. The TSP that comes with the
telephone system is installed on the workstation. Using TCP/IP the call
control capability is distributed to the workstations and Tapi Link talks
to this driver.
Information on the Ayaya Argent telephone systems can
be found on their website at http://www.avaya.co.uk/Solutions_Products_&_Services/Products/Alchemy_Products/Default.asp
The Alcatel 4200/4400 telephone systems can be
configured in both first party and third party
configuration.
In first party configuration, a device called an
Alcatel 4961 module is slotted into the digital telephone of the user. The
device is connected to the workstation using a serial cable. The TSP that
comes with the device is installed on the workstation and Tapi Link talks
to this driver.
In third party configuration, a product called a CSTA
card is installed in the Alcatel telephone system which is connected to
the LAN via an Ethernet port. This communicates via TCP/IP with a WinNT
server. The third party TSP that comes with the
device is installed on the server. Using "Tapi
Remote Service Provider", a component of Tapi 2.1 and greater, the call
control capability distributed to the workstations and Tapi Link talks to
this driver.
Information on the Alcatel 4961 can be found on their
website at http://www.ind.alcatel.com/omnipcx/cti_apps/index.cfm?cnt=4961
Information on the Alcatel CSTA cards and the Alcatel
Tapi Premium server can be found on their website at http://www.ind.alcatel.com/omnipcx/cti_apps/index.cfm?cnt=tapi_prem
The Comdial telephone systems can be configured in
both first party configuration and third party configuration.
In first party configuration, a device called a PCIU
is attached to the handset. The device is connected to the workstation
using a serial cable. The TSP that comes with the device is installed on
the workstation and Tapi Link talks to this driver.
In third party configuration a server is connected to
the telephone system using a serial cable. The third party TSP that comes
with the device is installed on a WinNT server. Using "Tapi Remote Service Provider", a component of Tapi 2.1
and greater, the call control capability distributed to the workstations
and Tapi Link talks to this driver.
Some Information on the CTi capabilities of the
Comdial telephone systems can be found on their website at http://www.comdial.com/products_pages/cti_apps.asp
The Siemens HiCom telephone systems can be configured
in both first party configuration and third party
configuration.
In first party configuration, a device called a Data
Adaptor is attached to the Optiset E handset. The device is connected to
the workstation using a serial cable. The TSP that comes with the device
is installed on the workstation and Tapi Link talks to this
driver.
Information on the Siemens Optiset E Data Adaptor
First party solution can be found on their website at http://www.siemens.ie/enterprise/workpoint_clients/optiset_e_adaptors.htm
Another first party configuration is possible, a USB
cable is attached to an Optipoint 500 Basic, Standard or Advance handset.
A product called CallBridge TU TSP is installed on the workstation and
Tapi Link talks to this driver.
Information on Optipoint 500 handsets in PDF format
can be downloaded from their website at optiPoint
500 Family
In third party configuration a product called a HiPath
HG1500 is installed in the HiCom which is connected to the LAN via an
Ethernet port. This communicates via TCP/IP with a WinNT
server. The third party TSP that comes with the
device is installed on the server. Using "Tapi
Remote Service Provider", a component of Tapi 2.1 and greater, the call
control capability distributed to the workstations and Tapi Link talks to
this driver.
Information on the Siemens HiPath third party solution
can be found on their website at http://www.siemens.ie/enterprise/access_points/pdf/HiPath%20HG%201500.pdf
The Samsung telephone system can be configured in both
first party and third party configuration.
In first party configuration, a device called a CTM
(Computer Telephony Module) is attached to the telephone extension line of
the user. The device is connected to the workstation using a serial cable.
The TSP that comes with the device is installed on the workstation and
Tapi Link talks to this driver.
In third party configuration, a device is attached to
the telephone system. The device is connected to a WinNT or Win2K server
using a SIM (Serial Interface Module). The third party TSP that comes with
the device is installed on the server. Using "Tapi Remote Service
Provider", a component of Tapi 2.1 and greater, the call control
capability distributed to the workstations and Tapi Link talks to this
driver.
The Mitel SX Range can only be configured in first
party configuration.
In first party configuration, a device called a Mitel
Desktop Tapi device is attached to the telephone handset of the user. The
device is connected to the workstation using a serial cable. The TSP that
comes with the device is installed on the workstation and Tapi Link talks
to this driver.
Technical Note: The TSP must match the level of
software on the telephone system.
The Panasonic KXTD range can only be configured in
third party configuration.
A serial cable is connected between the RS-232 port on
the telephone system and a COM port on a WinNT or Win2K server. The
Panasonic Tapi Service Provider that is freely available from Panasonic is
installed on the server. Using "Tapi Remote Service Provider", a component
of Tapi 2.1 and greater, the call control capability is distributed to the
workstations and Tapi Link talks to this driver. Panasonic Desktop
Telephony Assistant is not required.
The 3COM NBX is an IP based telephone system that can
only be configured in first party configuration though the communication
is via the local area network.
The 3COM NBX is hub/router based. The telephone system
has a static IP address on the LAN. The TSP that is downloaded from the
telephone system is installed on the workstation. Using TCP/IP the call
control capability is distributed to the workstations and Tapi Link talks
to this driver.
Information on the 3COM NBX 100 telephone system can
be found on their website at 3Com®
NBX® 100 Communications System
The Zultys MX250 is a SIP IP telephone system that can
only be configured in first party configuration though the communication
is via the local area network.
The Zultys MX250 is VOIP gateway based. The VOIP
gateway has a static IP address on the LAN. The TSP that comes with the
telephone system is installed on the workstation. Using TCP/IP the call
control capability is distributed to the workstations and Tapi Link talks
to this driver.
Information on the Zultys MX250 telephone system can
be found on their website at Zultys MX250
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