"Great tool, great service. Business is booming... we made the right decision with GoldMine and First Direct."

Chris Onan
Sales Manager
RCS Enterprises

Call Recorder for GoldMine

The Complete Call Recording Solution for GoldMine

Ever wished you had recorded a call with a difficult client, or kept a detailed record of a difficult negotiation?

Well now you can with Call Recorder for GoldMine. Like all Papillon Technology computer telephony products Call Recorder is seamlessly integrated with GoldMine, making it straightforward and easy to use. If you want to record a call simply click the record option from the icon in your system tray. Recording your telephone calls is a breeze. You can choose to record every call or just record on demand.

All recordings are assigned a unique reference number and automatically linked to your customers GoldMine record through the Links tab, ready for instant replay at any time. Optional settings allow you to add descriptive references to recorded calls which appear on the Links tab and even to schedule follow up actions as a result of the call. Call Recorder for GoldMine will work with any digital or analog telephone handset and is a fraction of the cost of traditional call recording technology.

In order to use Call Recorder for GoldMine all you need is a telephone to make and take calls, a copy of GoldMine, and a PC or Laptop with a soundcard. That’s all you need. Install the Call Recorder software, plug in the small recorder device and you are good to go. You will be recording calls in a few minutes.

You can choose to use Call Recorder as a stand-alone manual call recording solution or as a fully-automated recording solution in conjunction with Tapi Link for GoldMine.

• Seamless integration with GoldMine.
• Record calls on demand, or every call automatically (in conjunction with Tapi Link for GoldMine).
• All recorded calls can be accessed and played directly from the Links tab of your customer's GoldMine record.
• Add a descriptive reference to your recorded calls and create automatically scheduled follow-ups.
• GoldMine History tab can be updated every time a call is recorded.
• Call Recorder is fully "sync-aware".
• The complete and simple call recording solution for GoldMine.

Applications of this product include:

• Press/Media - record telephone interviews.
• Sales - record all orders, offers, terms and conditions and negotiations.
• Legal Professionals - record lengthy discussions for accurate and complete recall.
• Stock Brokers - record all transactions and playback all conversations by client.
• Customer Service Representatives - record all service/support calls for quality assurance.
• Accounts Collection - "You said it was in the post last week! - listen to the recording."
• Telesales training - review sales calls to improve technique - "Listen to how it should be done."

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Frequently Asked Questions

US Call Recording Laws - One party Consent

US Call Recording Laws - All Party Consent