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 Our
expert technical support and customer service staff
are availble to answer your questions Mon-Fri 8:00 am
- 5:00 pm EST. We're dedicated to providing you with
the very best customer experience available.
With a complete team of Certified technicians and in-house
technical support personal on staff, you can be sure
that you get the help you need, when you need it.
We're happy to offer all our customers real live support
via:
- Email
- Phone
- Live Chat
- Remote desktop access
- On-site
Which support
option is best for you?
What to do if you need technical support for your GoldMine
system...
GoldMine users are entitled to FREE email support
from the manufacturer, FrontRange Solutions.
In addition, there is "system help" and the GoldMine
Knowledgebase which are FREE. Still, there may be times
when you want a person!
When you want to speak with an expert, you have two
options ... you can purchase GoldMine Support Bundles
from FrontRange or you can use First Direct's help desk services. Which
one is right for you?
Consider the big advantages of using First Direct
versus the manufacturer:
- With First Direct, you can pay as you go ... rather
than manufacturers who charge upfront
- Our minimum charge per call is LESS expensive than
the prices "per incident" that the manufacturer charges.
- First Direct will address MULTIPLE problems on a
single call WITHOUT charging you for each "incident"
seperately.
- NO additional charges for "advanced" issues
vs. a surcharge from the manufacturer
- NO waiting in "queue" - we take your call
or we call YOU back
- First Direct will support ALL aspects (e.g. add-ons,
end-user, hardware/software, etc.) vs. the manufacturer
who ONLY supports Goldmine technical problems
- Plus, for many of our customers, we are familiar
with you and how you are using GoldMine. So, personal
service is really personal.
- First Direct can help you apply the application
to your business processes. The manufacturer
helps you with only "technical problems."
- First Direct offers support options which the manufacturer
does not. (e.g. outsourcing, custom report writing,
data migration, etc.)
Bottom line - if you need any aspect of support regarding
your GoldMine system, First Direct should be your first
choice!
Setting up a support account with First Direct is fast
and easy. Contact us today if you'd like First Direct
there for you!
Read our customer
testimonials.
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