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Help Desk / Technical Support

Our expert technical support and customer service staff are availble to answer your questions Mon-Fri 8:00 am - 5:00 pm EST. We're dedicated to providing you with the very best customer experience available.

With a complete team of Certified technicians and in-house technical support personal on staff, you can be sure that you get the help you need, when you need it.

We're happy to offer our customers technical support via

Phone - (845) 221-3800
Remote Desktop Access
Email
On-Site
Live Chat

Which support option is best for you?

What to do if you need technical support for your GoldMine system...

GoldMine users are entitled to FREE email support from the manufacturer, FrontRange Solutions. In addition, there is "system help" and the GoldMine Knowledgebase which are FREE. Still, there may be times when you want a person!

When you want to speak with an expert, you have two options ... you can purchase GoldMine Support Bundles from FrontRange or you can use First Direct's help desk services. Which one is right for you?

Consider the big advantages of using First Direct versus the manufacturer:

With First Direct, you can pay as you go ... rather than manufacturers who charge upfront
Our minimum charge per call is LESS expensive than the prices "per incident" that the manufacturer charges.
First Direct will address MULTIPLE problems on a single call WITHOUT charging you for each "incident" seperately.
NO additional charges for "advanced" issues vs. a surcharge from the manufacturer
NO waiting in "queue" - we take your call or we call YOU back
First Direct will support ALL aspects (e.g. add-ons, end-user, hardware/software, etc.) vs. the manufacturer who ONLY supports Goldmine technical problems
Plus, for many of our customers, we are familiar with you and how you are using GoldMine. So, personal service is really personal.
First Direct can help you apply the application to your business processes. The manufacturer helps you with only "technical problems."
First Direct offers support options which the manufacturer does not. (e.g. outsourcing, custom report writing, data migration, etc.)

Bottom line - if you need any aspect of support regarding your GoldMine system, First Direct should be your first choice!

Setting up a support account with First Direct is fast and easy. Contact us today if you'd like First Direct there for you!

Read our customer testimonials.

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