HelpDesk Software >> HEAT >> HEAT Plus Remote Support Suite

HEAT® Plus Remote Support Suite

Secure Online Customer Support

RELATED LINKS Datasheet HEAT® Educational Services RELATED PRODUCTS GoldMine Contact Center Education Consulting LEARN MORE Demos White Papers

Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDeskВ®, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet.

Benefits

• Increase first-call resolution 
• Reduce support costs
• Increase customer satisfaction
• Eliminate installation and maintenance of client software
• Securely protect remote support activities

Features

• LANDeskВ® technology - Enable instant support anywhere, anytime without deploying and maintaining costly client software with firewall-friendly technology that uses SSL-encrypted sessions.
• Incident resolution tools - Utilize remote control, real-time system information, chat, file transfer, remote execute, and reboot for efficient problem solving.
  Reliable application-layer remote control - Eliminate potential conflicts with video drivers.
• On-demand technology - Eliminate costly installation and maintenance of client software by downloading and installing onto the remote PC only when absolutely needed.
• SSL-encrypted - Provide secure support for remote PC’s via the Internet. 
• Fast installation - Achieve easy-to-use, instant support on your existing infrastructure.

System Requirements

• Server Install
  OS: MicrosoftВ® Windows NTВ® 4.0 SP6a, or WindowsВ® 2000 SP3, or Windows XP Professional
  Disk Space: 10 MB of free disk space
  Memory: At least OS-required minimum RAM
  Network connections: At least a 56k TCP/IP network connection (You will receive better performance using DSL, Cable, or a Satellite connection.)
  
• Console
  OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
  Disk Space: 5 MB of free space
  Memory: At least OS-required minimum RAM
  Network connection: At least a 56k TCP/IP network connection
  Browser: Microsoft Internet ExplorerВ® 5.0 (version 5.5 or later recommended)
  
• Client
  OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
  Disk Space: 500 KB of free space
  Memory: At least OS-required minimum RAM
  Network connection: At least a 56k TCP/IP network connection
  Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)
  
• Resident Client
  OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
  Disk Space: 500 KB of free disk space
  Memory: At least OS-required minimum RAM
  Network connections: At least a 56k TCP/IP network connection
  
• Broker Admin Web site (Secure Configuration only)
  Web Server: Microsoft IIS 5.0 or greater
  Browser: Microsoft Internet Explorer 5.5 or later, NetscapeВ® NavigatorВ® 6.02 or later, Mozilla 1.0 or later