Increase customer satisfaction and reduce costs at
the same time, with a powerful, yet affordable service
management solution designed specifically for growing
organizations. Based on award-winning software, HEAT®
Power Desk™ provides top-quality entry-level service.
Benefits
- Meet service level agreements with confidence
- Increase overall operational effectiveness
- Proactively solve problems
- Streamline repetitive tasks
- Improve customer satisfaction
Features
- Autotasks - Send email, print
work orders, or launch other applications all with
a single keystroke.
- Quick features - Define simple
repetitive tasks, accessible with a single click.
- Automatic ticket generator (ATG) -
Automatically creates new call tickets and update
existing tickets via a variety of sources.
- HEATBoard linked calls - Save
time and work by allowing multiple calls to be linked
to an issue, updated and closed automatically.
- Comprehensive reporting tools -
Get the right answers with Answer Wizard™,
“consultant-in-a-box,” bringing you defined
reports and solutions to your questions.
- Scalable solution - Utilize the
totally compatible HEAT Service & Support software,
as well as any other FrontRange products, to expand
your capabilities as your company and functionality
requirements grow.
System Requirements
- GoldMine Compatibility
GoldMine Corporate Edition 6.0 or higher
- Client workstation operating systems
Microsoft® Windows® 98SE
Microsoft Windows Me
Microsoft Windows NT® 4.0 Server/Workstation (service
Pack 6a)
Microsoft Windows 2000 Server/Professional (service
Pack 3 and higher)
Microsoft Windows 2003 Server/Professional
Microsoft Windows XP (Service Pack 1a and higher)
- Database Management Software
Microsoft Access 2000/2002/2003
Microsoft SQL Server™ 2000 SP 3 or higher
- Auto Ticket Generator System Server requirements
(e-mail traffic, CPU, RAM)
Minimum (low-volume of email): Intel®
Pentium® single processor with more than 32 MB
of RAM
Recommended (high volume of e-mail): Intel Pentium
II and III with more than 64 MB of RAM
- System Requirements
CPU: 166 MHz Intel Pentium, Intel Pentium II or
III or higher
Hard disk: at least 200 MB of free space
RAM; 32 MB or 64 MB
Microsoft Internet Explorer® 4.x or later is required
to view HTML.
Server Recommendations
Server RAM and CPU requirements vary depending
on your database and the following factors: network
operating system, database application, database size,
number of simultaneous users on the network, number
of records.
For more information, contact your FrontRange representative
or your authorized FrontRange Solutions Partner.
HEAT® PowerDesk