HEAT® Help Desk Software Product Suite

Award-Winning Service and Support

HEAT® Product Suite

HEAT® Service and Support Affordable, Automated Service Desk Solution Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support helps organizations of all types take their service and customer satisfaction to the next level. more >>

HEAT® Self Service Significantly Reduce Call Volumes Increase service desk productivity by reducing the flood of routine technical issues to your support center. With HEAT Self Service, customers can search the knowledge base, submit a new service issue or check the status of an issue ā€“ without adding to your incoming call volume. more >>

iHEAT HEAT Access Anywhere Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEATā€™s server-based, thin client computing system, technicians can access HEATĀ® to view and manage issues via a Web browser. more >>

HEAT® Plus Knowledge Information You Need, When You Need It Deliver superior support with quick and proper issue resolution. HEAT Plus Knowledge improves customer satisfaction and actually lowers overall costs by providing support technicians easy access to answers. And by adding Right Answers Knowledge-PaksĀ® - the world's first and largest IT support knowledge base - your technicians and end-users can access hundreds of thousands of problem-resolutions. Knowledge-Pak titles cover virtually every popular business application from vendors such as Microsoft, Netscape, Novell, Corel, Lotus, Adobe, and Symantec. more >>

HEAT® Asset Tracker Reducing the Cost and Complexity of Asset Management Reduce your costs by taking control of managing your IT assets, software licenses, and lease agreements. HEAT Asset Tracker simplifies asset management by providing concise, timely, and detailed asset information. more >>

HEAT® Plus Remote Support Suite Secure Online Customer Support Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDeskĀ®, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet. more >>

HEAT® Desktop Manager Easily Integrate HEAT and LANDeskĀ® Find new efficiency by integrating HEAT Service & Support and LANDeskĀ® Management Suite (LDMS) with HEATĀ® Desktop Manager. more >>

HEAT® PowerDesk An Affordable, Practical Help Desk Solution Increase customer satisfaction and reduce costs at the same time, with a powerful, yet affordable service management solution designed specifically for growing organizations. Based on award-winning software, HEATĀ® Power Deskā„¢ provides top-quality entry-level service. more >>