HEAT eLearning:
Unlimited Access to 4 Hour Course for 3 Months

 

This course is designed to enable the user to efficiently utilize Call Logging, First Level Support and Alert Monitor. Additional topics include:

- Creating, Editing and Closing Call tickets;
- Creating and Designing Call Groups;
- Creating and Designing Auto Tasks;
- User Preferences Options;
- Performing searches with First Level Support;
- Configuring and Utilizing Alert Monitor

• Provides a low cost way to consistently ramp and train your Help Desk Administrators
• Allows you an ability to track and measure the impact of the training

With high turnover rates and limited training budgets, the HEAT User eLearning will help ramp your help desk resources and provide a basis to evaluate the initial understanding and application of the HEAT product by your help desk personnel. It provides power-packed lessons on how to make the most of your help desk resources with HEAT Service & Support.

Benefits of eLearning
Inexpensive and quick course on how to make the most of your software solution purchase. Immediate access to tips that will help you improve relationship-building skills, decrease calls to your help desk and ultimately, make the most of your GoldMine or HEAT purchase.

System Requirements

Learner Workstations -
• Minimum Pentium 200 MHz CPU required audio playback support.
• 32-bit operating system (98, NT, 2000 and XP Only). Win2K is recommended.
• Minimum 32 MB RAM (at least 64 MB recommended).
• Minimum 640x480 resolution, 256 colors (at least 800x600, 16-bit color recommended).
• Connectivity to the Internet via a browser. The connection must be at least 28.8Kbit/s
(A Connection of 10KB/s or faster recommended).

General Browser Requirements -
• Microsoft Internet Explorer v5.x or greater (IE v5.5 or v6 is recommended)
• JVM (Java Virtual Machine) version 5.0.3186 or later
• Set IE's security level to 'Medium' in order to satisfy the security requirements