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Home >> CRM Software >> GoldMine >> GoldMine Corporate Edition

Understanding PDAs and Goldmine Compatibility

When using GoldMine on a PDA, it helps to understand compatibility.
The following earlier TREO models interface with GoldMine without HotSync: 90, 180, 270 and 300.

Compatible with Goldmine 6.7 and 7.0, with HotSync
The following models will sync correctly if using HotSync v4.1.0. Both of these products are shipped with HotSync v4.1.0, which is supported.

  • TREO 600 CDMS models with OS 5.2H or 5.2.1H (there is no upgrade to other OS versions)
  • TREO 600 GSM/GPRS models with OS 5.2.1H (there is no upgrade to other OS versions)

If users update the HotSync software to the current product version of 6.x, these units will not sync calendar data correctly. As a result, the GoldMine conduit may be disabled in the HotSync Manager. It is not possible to upgrade a TREO 600 to use the TREO 650 OS.
Both of the models below may sync correctly if using HotSync v4.1.0, however that is not what comes in the box. The early models of TREO 650 are shipped with HotSync 4.1.4c, which if installed, will disable the GoldMine Palm conduit. The later models TREO 650 are shipped with HotSync 6.0, which will not sync calendar data correctly, providing the conduit does not get disabled by the HotSync Manager. It is not possible to downgrade a TREO 650 to use the TREO 600 OS.

  • TREO 650 CDMS models will have OS 5.4.5 (there is no upgrade to other OS versions)
  • TREO 650 GSM/GPRS models will have OS 5.4.5 (there is no upgrade to other OS versions)

Models not using Palm OS
The following models do not use a Palm OS, but rather use the Windows Mobile 5 product. This operating system is a new version of Windows CE, and uses the Windows ActiveSync 4.1. ActiveSync 3.5 is the last version that worked with GoldMine, which was shipped with Windows CE 2002.
TREO 670 models will have Windows Mobile 5 (there is no upgrade or downgrade to other OS versions)
TREO 700x models will have Windows Mobile 5 (there is no upgrade or downgrade to other OS versions)
The only supported versions for HotSync:

  • 3.5 for PDAs using Palm OS 3.x
  • 4.1.0 for PDAs using Palm OS 4.x and 5.x

The following chart shows GoldMine native and PDA compatibility.

Key:
C - Has been fully QA tested and is Compatible (supported)
I - Has been fully QA tested and can be Integrated (supported)
W - Has not been fully QA tested for compatibility/integration, but does Work (supported)
N - Has been QA tested for compatibility and/or integration, but is Not supported due to test results
NT - Has Not been QA Tested; is not currently supported due to lack of testing
- Not Applicable/Not Available (Not supported)


For more robust PDA integration see CompanionLink and wMobile