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GoldMine >> GoldMine IP Voice Suite
Please call for pricing: (845) 221 3800
GoldMine® IP Voice
Suite is a comprehensive communications solution
that combines the two most powerful customer
contact business tools - your phone system and
your GoldMine Customer Relationship Management
system. It is designed to help businesses deliver
an optimal customer experience using advanced IP
telephony to drive business value in every
customer interaction.
The Power of Two
FrontRange
has long provided CRM solutions to increase sales,
improve marketing tactics, and help companies
analyze and communicate with their best customers
and prospects more efficiently. This IP
Voice Suite designed from the ground up to provide
productivity for the Goldmine users. The
GoldMine IP Voice Suite includes an advanced,
software-based IP telephone system with Unified
Messaging, Auto Attendants, inbound and outbound
productivity applications as well as easy to use
management.
Key Benefits:
- Help your business deliver better customer
service with simplified call routing giving
inbound callers easy access to GoldMine users
and delivering screen pops of caller information
- Simplify your outbound calling campaigns
with an automated preview dialing application
including list management, call distribution,
status reporting and calling scripts
- Standards based VoIP solutions leverage your
existing infrastructure to reduce your overall
cost of ownership
- Make your business more competitive with a
complete, fully integrated solution that reduces
implementation costs and an accelerated Return
On Investment
- Future proofs your business with a
software-based communications solution that
keeps pace as your changing business
requirements by simply updating your system
software.
Features:
- Click to Dial - Increase
GoldMine user productivity by offering click to
dial out of GoldMine contact records and with
automatic tracking of calling activity in the
customer record
- Screen Pops - Help your
customers provide better service when inbound
calls ring and automatically trigger a screen
pop of GoldMine customer information to their
desktop PC
- Better Campaign management
- Simplify your customer's outbound
calling campaigns with an automated preview
dialing application (list management, call
distribution, status reporting)
- Pop Telemarketing Calling Scripts
- Increase effectiveness of outbound
calling groups with Automated Script Pops that
maximize outbound sales campaign performance.
- Powerful VoIP Softswitch - Complete IP business telephone system is
included as the foundation of the GoldMine IP
Voice Suite.
- Unified Voice Messaging - Powerful unified messaging included a part of
the GoldMine IP Voice Suite.
- Web-based application builder
- Change the Auto Attendant messaging
to your customers or adjust call routing options
with this easy-to-use GUI application.
- Integration with business
applications - Seamlessly integrates
with 6.7 and later version of GoldMine® CRM as
standard.
- Conversation recording tools
- Simply click a button to record
appropriate conversations such as a transaction
or customer complaint and attach them to
customer records for later review.
- Self management and reporting
- Simplified Web based management and
reporting eliminates the need for expensive 3rd
party support.
System Requirements
- SIP Hardware
RFC-3261
SIP/2.0 UDP-compliant endpoints such as gateways
or phones
RFC-2833 Telephony Signals
compliance is necessary if DTMF recognition is
used
- Computer Hardware
CPU: 2
GHz Intel® Pentium® IV or equivalent is the
minimum recommended for simple audiotex-like
applications on 96 channels; scaling is fairly
linear
512 MB RAM
2GB HDD
XGA Monitor
16-bit color 1024 x768 (for Management Console
TM)
100-MBit LAN card and 100MBit switched
LAN (or vLAN) with TCP/IP network participation
is required
- Required
Software
GoldMine® Corporate Edition
version 6.7 or higher
Windows® 2000
Professional or Server w/Service Pack 3 or
Windows 2003 Server
TCP/IP configuration
(domain membership is recommended, but is not
required)
Internet Explorer® 6.0 or
higher
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