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Online Training & Events

We provide these Online Training & Events as a service to you! Learn practical information from an expert that will help you stay up-to-date on the latest trends and best practices.

Training On Demand!

These GoldMine Classes are always available - just contact us to set a date!

Need a class on GoldMine?
Let us know what you need:

- Basic End-User GoldMine Training
- Advanced End-User GoldMine Training
- Administrating GoldMine - Essentials to More Advanced
- Special Request/Topic Specific GoldMine Training

We can go on site in some locations! Otherwise, we can train you over the Internet in a live, interactive instructor-led class. Request a training class

View a list of our training solutions (Cd's, Books, Manuals)

GoldMine Filters, Groups, and Queries
An Intermediate / Advanced Overview

This webinar will review more advanced capabilities for GoldMine Filters, Groups, and Queries.  These skills are essential for more effective target marketing, reporting and analysis.  This awareness is especially relevant to Marketing and Sales Directors, as well as GoldMine Administrators.  

GoldMine Premium Edition - New & Improved
Sell More, Market Better, and Manage Smarter with the New Features in GoldMine Premium Edition

This FREE webinar will highlight the new features in GoldMine Premium Edition and tell you why they can help GoldMine users and your organization. This event will be useful to you whether you already own GoldMine Premium or if you're considering upgrading from GoldMine Standard or Corporate Edition.

Learn How to Use Case Management in the New GoldMine Premium Edition

This new, long awaited feature brings to GoldMine users a whole new set of capabilities for tracking and managing customer support related issues.  Case Management is one of the most significant enhancements to the GoldMine product ever. 

This free web-based training session will take you through the “Ins & Outs” of the functionality that Case Management offers.  It’s ideal for new GoldMine Premium Edition owners, as well as GoldMine Corporate Edition users who are considering an upgrade. 

Two Terrific Productivity Tools - GoldMine Toolbar and Templates

See how salespeople, and others, can operate much more productively with two features in GoldMine - the Taskbar and Templates. Learn the uses and benefits of these features, and how to implement them.

GoldMine Record Typing
Tapping this Powerful Workflow Tool Inside GoldMine

There is a lot of mystery and misunderstanding surrounding GoldMine Record Typing.  In this webinar I will clear up confusion and help you to appreciate the applications and benefits of this useful database design feature.

Using the GoldMine Email Center - What You Need to Know!

Some users swear by it while others swear at it! Either way, there's no denying that GoldMine Email has some notable "pros and cons". This training class will give you some objective explanation and teach you how to use GoldMine' Email Center.

This is a great "beginner" course for those who want to start using GoldMine as their Email Client. It's also an excellent way for a firm's management and IT staff to learn enough about GoldMine's email client to decide the value of implementing it.

Seeing GoldMine Through The Eyes of a Sales Rep
A Sales Centric Approach to Using GoldMine

Help your salespeople to be more successful by using the features in GoldMine software – taught by a veteran with 10 years experience.  Take your sales effectiveness and productivity to the next level by applying proven GoldMine tips & tricks of the trade!

Discover better ways to manage your day-to-day sales routine with GoldMine software while giving management the ability to extract the data/metrics they require.  This is a great GoldMine training class to send your salespeople to!  Managers can learn a few techniques as well.

Automated Processes Workshop
How to Build Automated Proccesses in GoldMine

• Gain a competitive advantage
• Increase sales and marketing productivity
• Be more responsive to leads from the web, trade shows
• Stay in-touch with accounts to maintain loyalty
• Cross sell to existing accounts

The possibilities with Automated Processes are tremendous!

We Want To Hear From You!

Do you have a webinar topic you’d like to suggest, or a product you’d like to see demonstrated, or even a support need you wish First Direct to follow-up? Let us know!