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Home >> GoldMine Add-ons >> DNC Manager


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DNC Manager
(Do Not Call List Manager)

If someone asks you to not call them, it has always been good practice to comply. This is now a legislative requirement in the United States, with fines of up to $11,000 per incident for failing to comply.

Adhering to the requirements can be complex. The Federal Government will provide a list of phone numbers that have registered. Businesses are REQUIRED to validate their databases against this list at least every three months. In addition, companies have to maintain internal DNC lists of consumers that have asked them to call; many companies are now moving to a "permission marketing" model, where they ask consumers for permission before contacting.

There are exemptions to the national DNC register:
• if a consumer makes a marketing enquiry, they can be called for three months
• if there is an established business relationship, they can be called for 18 months from last transaction

There are a number of steps that companies must take to ensure that they have a "safe harbor" for honest mistakes. Principal amongst these is full audit trails, to display that all reasonable measures have been taken to ensure that the databases are accurate.

What can DNC Manager do for you?

DNC Manager provides a system for companies needing to manage their Do Not Call requirements using GoldMine. Currently DNC Manager is targeted at United States companies seeking to comply with the Federal Do Not Call legislation.

	Feature	Stand	Prof
GoldMine	GM 5.x and GM 6.x	X	X
	dBase	X	X
	SQL		X
Data	National DNC lists - flat and XML format	X	X
	State DNC Lists	X	X
	Company DNC Lists - import information about customers who have asked not to be called Can be generated by BounceLinker		X
	Business relationship list - provide exemption to National DNC for 18 months		X
	Enquiry list - also provides exemption to National DNC for 3 months		X
	Process multiple source files in a single pass		X
When phone = DNC	Add code to MERGECODES	X	X
	Add code to EXT field for each phone number marked	X	X
	Prepend text in front of phone number (e.g. xx(123)456-7890)	X	X
Audit	Maintain log file of all imports, with results		X
	Create History record when phone number state changes		X
	Create groups		X

NOTE: Some features available in version 1.1

DNC Manager:
  •  creates a special Detail record for each phone number in GoldMine
  •  maintains full information about each phone number for each category -
          national DNC, company DNC, permission list, exemptions
  •  calculates the current status of each phone number based on business rules and display this status
  •  enables you to take a range of actions in GoldMine, such as
        •  building Groups
        •  setting status flags
        •  creating History records on status change
        •  setting Record typing
  •  pvides full audit trails of DNC imports and phone number status changes

DNC Manager (Do Not Call List Manager)

DNC Manager
(Do Not Call List Manager)