Case Studies

RSight Investigations Takes Productivity to the Next Level with Upgrade to GoldMine® Premium Edition

Insurance fraud costs U.S. companies more than $7 billion annually. With those losses forcing insurers and employers to raise premiums, we all pay a price for fraud. RSight Investigations Inc., based in Longwood, Fla., acts as the eyes and ears for insurance companies, employers and third-party administrators (TPAs). With 100 employees, RSight provides complete surveillance and investigative services to help uncover questionable and fraudulent claims. To date, the company’s work has led to more than 20 arrests in Florida and Georgia.

RSight has always turned to technology to improve operations, from state-of-the-art
surveillance equipment to streaming video. Again, the company looked to technology to
streamline its case management practices in the face of expansion into North Carolina and
South Carolina. Subject to industry reporting and regulations, taking cases from end to end. Previously, it relied on manual, intensive processes to move cases manually from each step to the next, and in turn, to notify all relevant parties.

Read more >>

Skyline Dealers Target Sales, Personalize Service with Configured GoldMine Solution

Industry trade shows are a major source of leads and new business for many organizations. But as any trade show veteran will tell you, show success largely depends on your visual display.

For over 25 years, Minnesota-based Skyline has been perfecting the art and science of trade show displays, helping countless clients maximize their trade show investments. Longtime innovators, the company has over 50 patents and dozens of awards for its displays. Today, Skyline operates through a network of 142 dealers in 45 countries.

A Common CRM Platform across the Dealer Network

Each independently owned and operated Skyline dealer has traditionally implemented its own business processes and technology applications. However, in recent years, Skyline’s corporate office has launched a strategic initiative to standardize customer relationship management (CRM) systems across the dealer channel.

“Skyline is trying to guide dealers toward common platforms so they can interact with us more easily, and prospect leads more proactively,” said Barb Baker, dealer support manager.

But beyond standardizing with a common system, Skyline envisioned a CRM solution designed for the unique needs of its dealers. Specifically, Skyline hoped to streamline dealers’ ability to act on leads they receive regularly from the company, expedite reporting, and integrate CRM with a standard quoting application, QuoteWerks™.

Read entire case study >>

First Direct Corp.’s “Marketing Machine” Drives Company to Top One Percent Among FrontRange Partners.



Among FrontRange Solutions partners, and small businesses overall, First Direct Corp. (1stdirect.com), stands out from the crowd. In a highly competitive industry, the firm has climbed to the top one percent of partners nationwide through what it calls its “marketing machine,” developed with the use of GoldMine software and related add-on solutions. The company has more than 2,000 devoted customers around the country, ranging from major corporations to small home offices. Yet throughout its phenomenal growth the past few years, the company has not added staff.

Read entire case study >>

International shipping giant COSCO (China Ocean Shipping (Group) Company), the national flag carrier of the People's Republic of China, has been the world's fastest growing shipping company over the past decade. Serving more than 160 countries and regions with 600 shipping vessels at over 100 ports, its vast network of ocean vessels, barges, and railroad and motor carriers transport cargo around the world. In the United States and Canada, the shipping company is represented by COSCO Container Lines America (CCLA), a 500-employee operation.

Read entire case study>>

Watch the Video Case Study (NEW)

(Press Release)

COSCO Charts Course for Centralized, Automated Sales with GoldMine® (NEW)

Blaser Swisslube Executes Global Customer-Focused Strategy with GoldMine®

In 1936, Willy Blaser founded Blaser Swisslube (www.blaser.com) with a single product in his Swiss hometown. Still family owned and operated today, Blaser makes a variety of high-end, Swiss-quality coolants and cutting oils to improve tool life and productivity for companies in a range of industries, from diesel engine manufacturers to research labs to bicycle makers. With its worldwide headquarters in Switzerland, the company serves customers globally through dozens of offices and sistercompanies. As Blaser has grown worldwide, so has the need to share customer information and sales opportunities among its offices and staff members. Until 2003, the company kept customer and prospect information in several different databases. With distributed information, staff members found it time-consuming to track down a complete picture of a customer's or prospect's current situation. On top of that, it was virtually impossible for sales to report on efforts and forecast its pipeline.

Read entire case study >>

Salem Press Gains New Efficiencies As It Automates Sales Processes with GoldMine®



Although the Internet decade has driven many changes in school libraries, one axiom remains true: when it comes to providing university, high school, and middle school libraries and public libraries with reference books, a personal touch is the most effective sales tool. Since 1949, the personal touch has helped Salem Press establish and maintain its reputation as a premier provider of library reference materials. But in light of the today’s fast-paced business environment and challenging economic conditions, Salem Press knew that it had to make its sales processes more efficient by integrating them with other business functions, and provide telesales representatives with new tools to help them work more productively. Fortunately, the publisher found the answer to both challenges in a system based on FrontRange Solutions GoldMine and developed by First Direct Corp (1stDirect.com), a FrontRange Solutions Partner.

Read entire case study >>

Read entire case study >>