FrontRange Solutions announces it will discontinue customer support for GoldMine 5.x, 6.0 & 6.5.

Frequently Asked Questions (FAQ)

Overview
The purpose of this document is to provide product and support information for FrontRange Solutions GoldMine Solutions 5.x, 6.0 & 6.5 customers.

Question: How long will FrontRange Solutions support GoldMine Solutions 5.x, 6.0 and 6.5?

Answer: FrontRange Solutions will continue to provide support for these product lines until October 31st, 2007.
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Question: Is this communication for GoldMine Standard Edition 5.x, 6.0 and 6.5 and GoldMine Corporate Edition 5.x, 6.0 and 6.5 product lines.

Answer: Yes, this communication is for both the GoldMine Standard Edition and GoldMine Corporate Edition product lines.
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Question: What about GoldMine Standard Edition 5.x, 6.0 & 6.5 customers who are not currently on UPP?

Answer: For GoldMine Standard Edition 5.x, 6.0 & 6.5 customers not currently on UPP, please contact FrontRange Solutions customer care or your current GoldMine Solutions Partner.
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Question: What about GoldMine Corporate Edition 5.x, 6.0 & 6.5 customers who have bought maintenance?

Answer: GoldMine Corporate Edition 5.x, 6.0 & 6.5 clients currently on maintenance are able to upgrade to the latest version GoldMine Corporate Edition 7.0.4 at no additional cost. To recognize this GoldMine Corporate Edition 5.x, 6.0 & 6.5 customers who are current on maintenance, we are offering a one time only promotion for these customers to upgrade to GoldMine Premium Edition. */**
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Promotion Details: Existing GoldMine Corporate Edition 5.x, 6.0 & 6.5 customers currently on maintenance may upgrade to GoldMine Premium Edition for $325 USD per user. This promotion is available through October 31st, 2007.

Question: What about GoldMine Corporate Edition 5.x, 6.0 & 6.5 customers who are not currently on maintenance?

Answer: For GoldMine Corporate Edition 5.x, 6.0 & 6.5 customers not currently on maintenance, please contact FrontRange Solutions customer care or your current GoldMine Solutions Partner.
And, GMCE 5.x, 6.0 & 6.5 customers not currently on maintenance are able to get maintenance reinstated, and upgrade for this special promotion pricing stated above. Please contact FrontRange Solutions customer care team or your local solutions partner to obtain potential maintenance renewal and support reinstatement fees.
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Question: What does the 'x' in GoldMine Solutions 5.x mean?

Answer: The 'x' refers to all product release points in the GoldMine Standard Edition or GoldMine Corporate Edition 5.0 series.
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Question: Is GoldMine Corporate Edition post 6.5 my only option to migrate too?

Answer: Not necessarily. Customers current on maintenance have the option of migrating to the latest release GoldMine Premium Edition or GoldMine Enterprise Edition. The costs will vary depending on the product. Please contact your GoldMine solutions specialist for more information about GoldMine Premium Edition or GoldMine Enterprise Edition features to find out which product is a right fit for your corporation.
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Question: Will customers choosing to upgrade to GMPE or GMEE need to pay maintenance?

Answer: Yes, all customers on GoldMine Premium Edition are required to have first year maintenance at 20% of retail price of $695 with a minimum of 5 licenses of maintenance or a minimum of $695 for the first year maintenance. After the first year, maintenance is highly recommended, but optional. Customers choosing to upgrade to GoldMine Enterprise Edition are required to have maintenance as well. To find out more about GMEE license and support fees please contact your GoldMine solutions specialists.
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Question: Will the upgrade be seamless?

Answer: Depending on what version of GoldMine Standard Edition or GoldMine Corporate Edition you use the upgrade will transfer data, configuration and automated processes to a later release of GoldMine Corporate Edition or GoldMine Premium Edition. */**
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Question: I have GoldMine Standard Edition; will my product still be supported?

Answer: GoldMine Standard Edition versions 6.7 are supported until April 30th, 2008. Only technical support for versions 5.x, 6.0 & 6.5 will be terminated on October 31st, 2007.
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Question: Where can I find more information regarding GoldMine products?

Answer: If you would like to find additional information regarding FrontRange Solutions or the GoldMine product suite, please visit: www.1stdirect.com/goldmine/
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* Depending on what version of GoldMine Standard Edition or GoldMine Corporate Edition you use the upgrade may transfer data, configuration and automated processes to a later release of GoldMine Corporate Edition or GoldMine Premium Edition. Upgrades and associated data migrations vary upon implementation. Please work with your local solutions and services partner, or FrontRange Solutions to clearly understand the upgrade process.

** Upgrade costs may be incurred during the upgrade process. Please work with your local solutions and services partner, or FrontRange Solutions to clearly understand the upgrade process and any potential upgrade related costs.


For further information please contact First Direct Corp.
USA Toll Free: (800) 935-4386
International: (845)221-380

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