FrontRange Receives Customer Inter@ction Solutions Magazine's ''Product of the Year'' Award for 2004

GoldMine Honored for Outstanding Innovation

PLEASANTON, Calif.--(BUSINESS WIRE)--Jan. 5, 2005--FrontRange Solutions announced today that its GoldMine® solution is a recipient of a 2004 Product of the Year Award presented by Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine (www.cismag.com). Customer Inter@ction Solutions has been a preeminent publication in the CRM, call center and teleservices industries since 1982.

"Each year, Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "FrontRange has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

GoldMine is FrontRange's industry-leading CRM solution designed specifically for small- to mid-sized enterprises and distributed enterprise organizations for business relationship management, team-based contact management and sales forces automation.

"In a competitive field full of me-too solutions, GoldMine is a leader in CRM and Contact Management for businesses of all sizes. This award recognition supports our commitment to offering best-practice, out-of-the-box solutions to meet our customers' unique and changing requirements," said Michael McCloskey, CEO of FrontRange Solutions.

The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine. Customer Inter@ction Solutions - Full GoldMine Review.pdf

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions that are used by more than 130,000 companies and 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small- to mid-sized enterprises and distributed enterprise organizations, include GoldMine, for business relationship management, team-based contact management and sales forces automation solutions; and HEAT, for complete service management including Help Desk, Knowledge Management, Asset Management and Service Level Management. Customers representing 44% of the Fortune 100 and 76% of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.

About TMC®

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.