Home >> Resources
>> Articles &
Reviews
Wednesday, 24 May 2006
FrontRange Solutions announced that its IP Contact Center 5.0 solution is a recipient of a 2005 Product of the Year Award presented by Technology Marketing Corporation’s (TMC®) Communications Solutions® magazine http://www.tmcnet.com/comsol/. Communications Solutions is written for the enterprise, call center and service provider communities, and contains the latest industry news and trends to help the voice and data industries stay up-to-date.
“Each year, Communications Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements,” said Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions. “FrontRange has demonstrated to the editors of Communications Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.”
IP Contact Center (IPCC) 5.0 is the latest version of FrontRange Voice Over Internet Protocol-based (VoIP) software suite. IPCC features Quality Management and integration with other FrontRange product families, including the company’s award-winning HEAT®, GoldMine® Corporate Edition, and the new IT Service Management (ITSM) modules.
“FrontRange IPCC 5.0 is a major step forward in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact center solution,” said Kevin J. Smith, FrontRange Vice President of Products. “Our rapid deployment and reduced implementation costs are key benefits. Customers want a solution that is easy to use without sacrificing power and flexibility.”
The Product of the Year Award winners for 2005 will be published in the upcoming issue of Communications Solutions magazine online.
|
