FrontRange Solutions Wins Rising Star Award from CRM Magazine
Wednesday April 19, 9:00 am ET

Preeminent Magazine for Customer Relationship Management Recognizes FrontRange for Its Combination of 'History, Versatility and Willingness to Change'

DUBLIN, Calif.--(BUSINESS WIRE)--April 19, 2006--FrontRange Solutions has won a Rising Star Award from CRM magazine, the preeminent publication of the Customer Relationship Management (CRM) industry. FrontRange was one of only three companies recognized by the magazine in the inaugural year of its annual Rising Star program.

The Rising Star awards were introduced to "honor customer service technology vendors that are gaining momentum in their respective spaces," according to David Myron, Editor-in-Chief of CRM.

In the April edition of CRM that announces the Rising Star winners, Senior Writer Marshall Lager wrote: "FrontRange Solutions gets a Rising Star nod this year for lots of reasons, and they add up to one thing: This company doesn't let itself get held back. It combines history, versatility, and willingness to change into a winning recipe."

"FrontRange has built on the history of its seminal GoldMine CRM product with a series of applications that relate directly to service and support," Lager elaborated. "First among these is the HEAT product suite, which contains modules for the service desk, self-service, mobile management, knowledge base, secure customer support, and desktop management."

In the article, Lager also cites the introduction in the last year of the FrontRange(TM) IT Service Management (ITSM) and IP Contact Center (IPCC) product lines, as well as the $200 million investment in the company made in January by private equity firm Francisco Partners.

In response to questions about his large-scale competition in various realms, FrontRange CEO Michael McCloskey is quoted as saying: "We see the strongest opportunity in the mid-market, and we can pick away at the other vendors' business one customer at a time."

The CRM Rising Star recognition is one of several awards claimed by FrontRange and its products in recent months. In January, FrontRange IP Contact Center 5.0 solution received a 2005 Product of the Year Award presented by Customer Inter@ction Solutions® magazine. Last month, IP Contact Center was named one of Call Center Magazine's 2006 Products of the Year. And earlier this month, FrontRange HEAT® won "Best Help Desk Solution, Best in Americas" from the 2006 Members' Choice Awards, a recognition program hosted by ContactCenterWorld.com.

Read the full CRM feature recognizing FrontRange as a Rising Star at http://destinationcrm.com/articles/default.asp?ArticleID=5909.

About FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange(TM) product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations, include: GoldMine® for Customer Relationship Management (CRM); IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Office, GoldMine® IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.

GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.