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FrontRange™ HEAT® and GoldMine® Are Honored with ISM Top 15 Awards
Monday February 27, 8:00 am ET
DUBLIN, Calif. & BETHESDA, Md.--(BUSINESS WIRE)--Feb. 27, 2006--FrontRange Solutions announced today that its HEAT® version 8.37 and GoldMine® version 7.0 solutions were selected by ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Small & Medium Business Software Award for 2006. This is the fourth consecutive time that ISM has named GoldMine to its awards list and the third consecutive time for HEAT to be named a winner.
"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990 -- when ISM began the Awards -- to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The software industry is meeting the demands of the digital generation with self-service applications and Web-enabled CRM packages."
HEAT and GoldMine were chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 217 selection criteria, including 110 business functions, 49 technical features, 36 implementation capabilities, five real time criteria and 17 user-support features.
"FrontRange is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "FrontRange is among the leaders of the CRM industry."
The Top 15 selections are featured in ISM's 14th edition of The Guide to CRM Automation and in a Top 15 CD available at (www.ismguide.com).
About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike and United Way of America and United Way of Toronto. ISM's government clients include the Department of Defense and the U.S. Postal Service.
FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for Customer Relationship Management (CRM); IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Office, GoldMine IP Voice Suite and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100 include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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