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Microsoft Dynamics CRM 3.0

Support resources for Microsoft Dynamics CRM

Microsoft complements the support services of your local channel partner with a variety of service plans that include corporate support. Depending on your needs, support plans from basic to advanced are available as well as 24-hour a day, everyday access to online self-support information. Find information on this page about support plans and other resources. You can purchase or upgrade a service plan through your Microsoft Certified Partner.

Support options

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Service plans for Microsoft Dynamics CRM

Service plan benefits can range from foundation and self-support resources to personalized account management. Support resources within tiered plans include support calls, training, anytime access to a technical and support portal, access to enhancements and updates, varied levels of support calls, and more. When you need personalized, one-to-one support, Microsoft CRM software support professionals can handle most requests immediately. And when an on-the-spot answer isn't available, guaranteed response times help to ensure customer issues are answered promptly.

First Direct Corp can help you determine the right level of support for your business. For more information, view service plans for Microsoft CRM.

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Additional resources for help and support

•	Using Microsoft Dynamics CRM 3.0